Spellman Customer Service

Factory Service Procedures

For an authorization to ship contact Spellman’s Customer Service Department. Please state the model and serial numbers, which are on the plate on the rear panel of the power supply and the reason for return. A Service Order Number (SVO number) is needed from Spellman for all returns. The SVO number should be marked clearly on the outside of the shipping container. Packages received without an SVO Number may delay return of the product. The buyer shall pay shipping costs to and from Spellman. Customer Service will provide the Standard Cost for out-of-warranty repairs. A purchase order for this amount is requested upon issuance of the RMA Number (in-warranty returns must also be accompanied by a “zero-value” purchase order). A more detailed estimate may be made when the power supply is received at Spellman. In the event that the cost of the actual repair exceeds the estimate, Spellman will contact the customer to authorize the repair.

Factory Service Warranty

Spellman will warrant for three (3) months or balance of product warranty, whichever is longer, the repaired assembly/part/unit. If the same problem shall occur within this warranty period Spellman shall undertake all the work to rectify the problem with no charge and/or cost to the buyer.

For Spellman's full Factory Service Warranty Click here.

 

Customer Service Locations

  • Spellman High Voltage Electronics (SIP) Co., Ltd. China
    Phone +86-512-67630010
    Fax +86-512-67630030
    E-mail: service@spellmanhv.cn