Spellman Customer Service

Factory Service Procedures

For an authorization to ship, contact a Spellman's Customer Service Department below. Please state the model and serial numbers which are on the plate on the rear panel of the power supply and the reason for return. A Return Material Authorization Code Number (RMA number) is needed from Spellman for all returns. The RMA number should be marked clearly on the outside of the shipping container. Packages received without an RMA Number may delay return of the product. The buyer shall pay shipping costs to and from Spellman. For out-of-warranty repairs, the Standard Cost will be given by Customer Service. A purchase order for this amount is requested upon issuance of the RMA Number. A more detailed estimate may be made when the power supply is received at Spellman. If initial investigation indicates that the cost of completing the repair will exceed the Standard Cost for that unit, Spellman will contact the customer to authorize the repair. If Spellman evaluates a unit and either finds that no defect is found, or if the unit is uneconomical to repair, Spellman will charge a bench evaluation fee.

Factory Service Warranty

Spellman will warrant for three (3) months or balance of product warranty, whichever is longer, the repaired assembly/part/unit. If the same problem shall occur within this warranty period Spellman shall undertake all the work to rectify the problem with no charge and/or cost to the buyer.

Click here to download the Spellman Service Solution Brochure.

Customer Service Locations

  • Spellman United Kingdom
    Broomers Park
    Broomers Hill Lane Pulborough
    West Sussex, United Kingdom
    Phone: +44 (0) 1798 877000
    Fax: +44 (0) 1798 872479
    E-mail: service@spellmanhv.co.uk
  • Spellman Japan
    4-3-1 Kamitoda,
    Toda-shi, Saitama-ken
    Japan 335-0022
    Phone: +81(0)48-447-6500
    Fax: +81(0)48-447-6501
    E-mail: RepairService@spellmanhv.co.jp
  • Spellman High Voltage Electronics (SIP) Co., Ltd .
    Block D, No.16 SuTong Road,
    Suzhou Industrial Park, China 215021
    Phone +86-512-67630010
    Fax +86-512-67630030
    E-mail: service@spellmanhv.cn
  • Beijing Sales Office
    Rm. 1004,
    Zhucheng Mansion,
    6A Zhongguancun South Street,
    Haidian District, Beijing 100086, China
    Phone +86-10-5158-1120
    Phone +86-10-51727502
    Fax +86-10-5158-1121
    E-mail: service@spellmanhv.cn
  • Shenzhen Sales Office
    No. 504 room, No.1 building,
    Bincheng New Village, Bao An No. 35 District,
    Shenzhen City Guangdong Province China, 518000
    Phone +86-755-83418689
    Fax +86-755-83208662
    E-mail: service@spellmanhv.cn
  • Spellman CIS (Russia)
    Mihalevicha str., 51, office 57
    Ramenskoe
    Moscow region, Russia
    140100
    Phone +7 496-464-3075
    Fax +7 496-464-3075
    E-mail: sales@spellmanhv.ru
  • Spellman Korea
    #707, Woolim Lions Valley A dong,
    425 Cheong-cheon Dong,
    Bupyeong-Gu, Incheon, Korea
    Phone: +82 032-623-7026
    Fax: +82 032-623-7027
    E-mail: sales@spellmanhv.kr