Customer Service

Factory Service Procedures
For an authorization to ship, contact Spellman's Customer Service Department. Please state the model and serial numbers which are on the plate on the rear panel of the power supply and the reason for return. A Return Material Authorization Code Number (RMA number) is needed from Spellman for all returns. The RMA number should be marked clearly on the outside of the shipping container. Packages received without an RMA Number may delay return of the product. The buyer shall pay shipping costs to and from Spellman. For out-of-warranty repairs, the Standard Cost will be given by Customer Service. A purchase order for this amount is requested upon issuance of the RMA Number. A more detailed estimate may be made when the power supply is received at Spellman. If initial investigation indicates that the cost of completing the repair will exceed the Standard Cost for that unit, Spellman will contact the customer to authorize the repair. If Spellman evaluates a unit and either finds that no defect is found, or if the unit is uneconomical to repair, Spellman will charge a bench evaluation fee.

Factory Service Warranty
Spellman will warrant for three (3) months or balance of product warranty, whichever is longer, the repaired assembly/part/unit. If the same problem shall occur within this warranty period Spellman shall undertake all the work to rectify the problem with no charge and/or cost to the buyer.

Customer Service Locations

• Spellman Corporate Headquarters
  475 Wireless Blvd.
  Hauppauge, New York 11788
  Phone: 631-630-3000
  Fax: 631-435-1620
  E-mail: RepairService@spellmanhv.com
  E-mail: service@spellmanhv.com
  
• Spellman Valhalla
  One Commerce Park
  Valhalla, NY 10595
  Phone: 914-686-3600
  Fax: 914-686-5424
  E-mail: RepairService@spellmanhv.com
  E-mail: service@spellmanhv.com
  
• Spellman United Kingdom
  Broomers Park
  Broomers Hill Lane Pulborough
  West Sussex, United Kingdom
  Phone: +44 (0) 1798 877000
  Fax: +44 (0) 1798 872479
  E-mail: service@spellmanhv.co.uk
  
• Spellman Japan
  4-3-1 Kamitoda,
  Toda-shi, Saitama-ken
  Japan 335-0022
  Phone: +81(0)48-447-6500
  Fax: +81(0)48-447-6501
  E-mail: RepairService@spellmanhv.co.jp
  
• Spellman High Voltage Electronics (SIP) Co., Ltd .
  Block D, No.16 SuTong Road,
  Suzhou Industrial Park, China 215021
  Phone +86-512-67630010
  Fax +86-512-67630030
  E-mail: service@spellmanhv.cn
  
• Beijing Sales Office
  Rm. 608,
  Cyber Mode Building
  2 Zhongguancun South St.,
  Haidian District, Beijing 100086, China
  Phone +86-10-51727501
  Phone +86-10-51727502
  Fax +86-10-51727503
  E-mail: service@spellmanhv.cn
  
• Shenzhen Sales Office
  No. 504 room, No.1 building,
  Bincheng New Village, Bao An No. 35 District,
  Shenzhen City Guangdong Province China, 518000
  Phone +86-755-83418689
  Fax +86-755-83208662
  E-mail: service@spellmanhv.cn
  
• Spellman CIS (Russia)
  Mihalevicha str., 51, office 57
  Ramenskoe
  Moscow region, Russia
  140100
  Phone +7 496-464-3075
  Fax +7 496-464-3075
  E-mail: sales@spellmanhv.ru
  
• Spellman Korea
  #707, Woolim Lions Valley A dong,
  425 Cheong-cheon Dong,
  Bupyeong-Gu, Incheon, Korea
  Phone: +82 032-623-7026
  Fax: +82 032-623-7027
  E-mail: sales@spellmanhv.kr